Mr. Mark Mckinney,

I can't say enough about the respect and customer care accorded to me by the professionals at Axiom Mortgage Bankers, namely Mr. Ryan Eldred. From day one Ryan thoroughly explained what products Axiom Mortgage had to offer that could best work in achieving my financial goal. The goal was to consolidate mortgage and line of credit to create a greater cash flow and acquire funding for a residential solar system. We had the extra task of dealing with an unjustified credit report derogatory. It was completely resolved, requiring a great deal of persistence and thus allowed my goal to be reached. Given the timeliness of Ryan's communication, there was never a time during the entire refinance process that I ever felt uninformed or confused. My concerns were always addressed and taken care of. It was all upfront, with no surprises at the end which speaks to the level of integrity of your company.

From start to finish a great job, thanks for everything!

Sincerely,

Wayne Hampton

El cajon, CA

Mr. Mckinney,

Hi Robin,

I’d like to take a moment to thank you for all your efforts in getting our loan approved and funded. You and

your staff at Axiom have done an outstanding job in servicing me.

I’m a very hard customer and expect allot from any company I’m dealing with. You have gone

Over and beyond as far as I’m concerned.

I plan on keeping your number so when I have future dealing with re-financing and purchasing

of property I will call on you folks for help.

Please pass this on to your owner/supervisor and let them know how pleased I am with your

Professional yet caring attitude towards me and my affairs.

Thanks Robin

Steve & Diane

Dear Mr. McKinney:

I filtered through a lot of mortgage programs in my search to take advantage of low rates and thanks to your outstanding Loan Coordinator, Crystal Anderson, Axiom came out on top.

Throughout the refinance process I took comfort knowing Crystal was always there to answer my questions and concerns no matter how small they might have seemed and at whatever odd hour they came to her. And she did it all with such a professional yet warm and friendly attitude.

But what impressed me most was the service Crystal and Axiom provided after the deal was done. The way you all got involved to help me solve an issue with a document after my loan was closed shows how much you stand behind your work.

I’m happy enough with my new rate and with Crystal and your company’s performance that I’ve already recommended Axiom to both friends and family. They took my advice and seem to be as happy with Axiom as I am.

Sincerely,

Rob S.

Dear Robin,

Thanks so much for handling my recent re-finance so well. My rate was really good and the process was made extremely easy for me from beginning to end. I was happy with the responsiveness to my questions and needs. I really appreciate working with a company that values its customers.

Best wishes,

Mr. McKinney,

My name is Mark Peck and I recently worked with one of your associates, Brandon Glessner, to refinance my home mortgage.  I cannot begin to tell you how thrilled my wife and I are after completing this process.  Not only will we have our home paid off much sooner than anticipated when we originally purchased it, but it will not cost us much more a month to do so.  Brandon was very helpful and attentive as we went through this process and answered all of my questions very timely.  Any time a concern arose, he was able to address it for us so that we could keep things running.

I must admit that I was very skeptical in dealing with Mortgage Banker on-line, however my skepticism has turned in to absolute delight through this process and I would definitely recommend Axiom to anyone else I know that is wanting to refinance.  The title company I dealt with also had nothing but wonderful things to say about your staff in regards to open communication and friendliness.  I truly has been a joy working with Brandon and Axiom and I thank you for helping us achieve a goal my wife and I have had for some time now of finding a way to pay off our home before we are 50.

Thanks again and God bless.

Mark Peck

Dear Mr. McKinney;

I am normally never happy to spend excessive amounts of money and viewed the process of securing a mortgage in the same way. In the past, the process was needlessly made complicated and I felt like I was the recipient of a hard sell that made me skeptical and distrustful of the broker’s agent.

Having solid financials and good credit in this market opened the doors to a broad range of competition for a mortgage loan on my new home. Thankfully, after some long searches and discussions I was fortunate to get linked in with your company, Axiom, and even more so with your Senior Mortgage Banker, Brittany Stevens.

I think it’s important to note that I have to manage many direct reports and influence many others in my company to accomplish a variety of both strategic and tactical objectives. Strong leadership skills and customer service is extremely important to being effective in my line of work, so I feel confident that I can spot professional talent. Accordingly and all too simply, Brittany really did an exemplary job over a sustained period of time finally concluding with the purchase of home on July 9 2009.

To be more specific, in terms of the compliments offered, as well as, to provide specific examples of her performance that you can reference for other potential employees to emulate, I offer the following:

1. Personable. Brittany is especially personable and is not rattled by delays in the process or challenges in working with others who are less diligent or efficient. She maintains a calm attitude while still remain diligent in her effort to get done what is required.

2. Knowledgeable. Brittany has a strong knowledge base in the mortgage process, as well as, in the manner in which rates are set and change in the MBS market. She offered this education to mean through our many conversations. This was especially important given the timing of the rates when they spiked in late May and June. Thankfully, we were able to work together and find the small window of a, on-day, dip to lick the loan rate.

3. Perseverance. She exemplifies perseverance and searches for alternative means by which to secure the information required and continue to move the process forward, despite many challenges faced in dealing with the escrow company for the band owned property.

4. Caring and Compassion. I could feel that she truly cared about me and my family and empathized with our challenges, and I believe continued to go above and beyond to help us and provide us with reassuring counsel. Now that the proc3esss is over, we actually miss speaking with her.

5. Availability. While I’m sure she did not need to do it, she provided me with access numbers and alternate emails – and better yet she actually checks them and responds timely always striving to provide information of value at every interaction. She made herself available in the evening to talk about the next day’s strategy and I knew that she was out there monitoring the market and advocating for us to close this deal.

6. Customer delight. This is a term I coined for my teams to strive for and it means we have exceeded customer expectations. Normally people use the term customer satisfaction, but that just means meeting their expectations. Alternatively, customer delight defines this exceeding aspect of expectations, as well as, setting a new standard of expectation for future interactions, by which others will pale by comparison. Either intuitively and/or through her professional education, and standards, Brittany knows and lives this critical leadership element of success and exemplifies this as well.

As you can tell, I am very much impressed and appreciative of Brittany for all she did during this very stressful four (4) month process. I feel she is a key asset to Axiom and will do exceptional wherever her career may take her. I readily recommend Axiom, because of Brittany, to my family, friends and others who are looking for a solid mortgage broker who knows what they are doing and not just selling a mass quantity of loans

Sincerely,

Todd Grempel

Mr. Mark McKinney,

This letter is long over due. I wanted you to know that Carrie Blue is an Asset & an Unbelievable Representative for your Company. She did everything in her power to keep all promises made to us from the beginning. We can’t thank you enough for having people like Carrie represent you. I will not hesitate to us AXIOM for our next purchase.

Thank you Again,

Don & Linda Hicks

Yorba Linda, Ca.

Carrie,

I just wanted to let you know that we appreciate all the work you did to get the loan together for us. The funding has come through for us to pay off the credit card. Your flexibility and responsiveness in getting all the pieces together was key to getting this done in a timely fashion. Thanks so much.

Robert Carvalho

Mr McKinney,

I want to take a few minutes to commend you on one of your employees. Carrie Blue is a great asset to your company and is extremely knowledgeable in her job. She assisted me with my loan application and never gave up on me, providing me with several options that I could use in refinancing my home mortgage. I know in today’s world people do not take the time to recognize such exceptional personnel. Being an executive manager I realize how important a quick email can be for someone, letting them know that someone recognizes their hard work and dedication.

Please take a few minutes and convene to Carrie my heartfelt appreciation and gratitude for her dedication to your company and her job. She is WONDERFUL; I wish I could have her here in the beltway. She might be able to get the Defense Appropriation Bill past faster and with more money…

Sincerely,

Nina Huguenin

Admin Officer

SIAP JPO

Carrie,  Thanks for your email and your courtesy. Perhaps you might be astonished at the lack of courtesy in the rush to sell on the part of your competitors. You truly stand out. If a better rate seems possible, or other circumstances change I'll be happy to have your card.